FAQ

1.How long does it take to learn lasers?

The software is easy to learn, the product has detailed instructions for use, we will also teach you how to use it, and provide you with a variety of teaching videos. It usually takes a few hours to operate a laser, but it takes some trial and error to understand the speed and power settings for working with different materials. So we’ve put together a comprehensive guide for your system with recommended speed and power settings for the various materials you’ll be using.

2.Is the laser machine safe during transport?

  1. Inside: The machine is covered by a waterproof plastic bag
  2. Middle: The machine is covered with foam to protect the machine from vibration
  3. Outside: Standard export wooden box. So the laser machine will be sent to you safely. If you have any questions after receiving it, you can contact us in time.

3.Can the machine be customized according to my requirements?

Of course, we can customize laser machines according to your needs and support personal customization services.

4.Quality Control:

Inspections and strict quality control are arranged throughout the production process. Complete units will be tested to make sure they work well before they leave the factory. Our machines have passed CE certification, meet European and American standards, and are exported to more than 100 countries.

5.How do I choose the best machine for me?

You can tell us your needs and working materials, and you can send us your working materials through pictures or videos, so that we can judge whether our machine can meet your needs.

6. Do you have CE documents and other customs clearance documents?

Yes, we have. First we will show you, after shipment we will give you CE/packing list/commercial invoice/sales contract for customs clearance.

7. What can you buy from us?

Laser cleaning machine, laser cutting machine, laser welding machine, laser marking machine, 3D inner engraving machine, UV printer.

8. Payment terms?

Alibaba Trade Assurance/TT/West Union/Payple/LC/Cash etc.

9. Where do you ship the goods from?

Our factory is in Jinan, Shandong, China, and we will ship to you from Jinan, Shandong.

10: Are you a manufacturer or trading company?

We are a laser equipment manufacturer with 17 years of experience in laser equipment R&D and manufacturing. We are committed to providing high-quality and affordable laser equipment for users. Welcome to visit our factory.

11. What should I do if there is a problem with the machine after purchase?

Our laser marking machines provide a two-year warranty, and other machines have a one-year warranty. During the warranty period, we will provide the damaged items for free.
If the warranty period is exceeded, we still provide repair services.