HANTENCNC SUPPORT
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HANTENCNC offers comprehensive pre-sale and after-sales service with over 20 years of experience.
Send us your samples, and we will perform free testing using our laser cleaning, marking, or welding equipment in our factory. A detailed video showcasing the processing steps and results will be provided for your reference. If needed, we can return the processed samples for your evaluation of the machining quality.
Based on your specific application and technical requirements, our engineering team will develop a customized solution designed to enhance processing efficiency, precision, and overall production performance—whether it involves surface cleaning, permanent marking, or precision welding.
HANTENCNC supports a wide range of customization and OEM services. Whether adapting existing models or developing new designs, we work closely with partners to meet their branding and performance needs. Backed by strong R&D and production capabilities, we offer flexible solutions tailored to your business goals.
We provide all laser equipment with a full set of English-language resources, including training videos and user manuals covering installation, operation, maintenance, and troubleshooting. If you encounter any issues, our technical support team is available via remote desktop, email, phone, mobile, WhatsApp, Skype, and 24/7 online chat to assist you quickly and effectively.
You are also welcome to visit our factory for on-site training. We offer hands-on guidance and direct face-to-face instruction from our experienced engineers. Our training center is equipped with fully assembled machines, testing platforms, and all necessary tools to ensure a professional and efficient learning experience.
If on-site support is preferred, we can send our engineers to your location for door-to-door training. We kindly ask for your assistance with visa arrangements and to cover the travel expenses and accommodation during the business trip and service period. To ensure smooth communication, we recommend having a translator available during the training.
The software is easy to learn, the product has detailed instructions for use, we will also teach you how to use it, and provide you with a variety of teaching videos. It usually takes a few hours to operate a laser, but it takes some trial and error to understand the speed and power settings for working with different materials. So we’ve put together a comprehensive guide for your system with recommended speed and power settings for the various materials you’ll be using.
Of course, we can customize laser machines according to your needs and support personal customization services.
Inspections and strict quality control are arranged throughout the production process. Complete units will be tested to make sure they work well before they leave the factory. Our machines have passed CE certification, meet European and American standards, and are exported to more than 100 countries.
You can tell us your needs and working materials, and you can send us your working materials through pictures or videos so that we can judge whether our machine can meet your needs.
Yes, we have. First, we will show you, after shipment we will give you the CE/packing list/commercial invoice/sales contract for customs clearance.
Laser cleaning machine, laser welding machine, laser marking machine, 3D inner engraving machine, UV printer and laser cutting machine.
TT/West Union/Paypal/LC/Cash etc.
Our factory is in Jinan, Shandong, China, and we will ship to you from Jinan, Shandong.
We are a laser equipment manufacturer with 19 years of experience in laser equipment R&D and manufacturing. We are committed to providing high-quality and affordable laser equipment for users. Welcome to visit our factory.
We provide a 2-year warranty for laser sources and a 1-year warranty for the machines. During the warranty period, we will give the damaged items for free.
If the warranty period is exceeded, we still provide repair services.